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Drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Frontline airline customer service professionals, such as ticket reservation staff, check-in and gate agents, and cabin crew, work in one of the most dynamic industries. In this course, we will examine how the internet, social media and new technologies are changing airline customer service. We will discuss several examples of how airlines are keeping up with these changes to meet customer needs and stay competitive.

Upon completing this course, you will have the skills to:
1)List and describe techniques of effective communication and customer contact.
2)Summarize and set out the characteristics of the various social styles and cultural differences of airline customers.
3)Describe new trends in customer service.

More than 20000 students
placed globally.

Duration

The duration will be 6 months to 1 year.

Eligibility

Candidates must have passed +2

Course Content

1)Improved standard of customer service
2)Verbal and non-verbal communication skills
3)Customer contact techniques
4)Cross-cultural awareness
5)Managing stress

Certificates Offered

International Diploma

Other Courses

International Diploma in Cargo Dangerous Goods Regulation (DGR)

International Diploma in Cargo Introductory

International Diploma in Travel and Tourism

International Diploma in Travel and Tourism Consultant

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